Terms and Conditions - Deposit & Cancellation Policy
All accepted bookings are subject to an advanced deposit of $65 to confirm and secure the booking.
This may be done by banking the required deposit to our bank account (at a bank branch or via internet banking) or providing us with Credit Card* details authorising us to process the deposit charge to your card*; this is done over the telephone. Your deposit however paid, is returned to you as a credit (to your individual game or towards the full game cost of the group, as you choose) on game day.
Once the deposit is paid, your booking is confirmed & secured. We then organise and mobilise our gaming units, equipment and staff, including our Referees dedicated to your booking.
Cancellation by Provider:
Our promise to you: ‘Game On, Rain or Shine. All part of the fun!’.
Ace Paintball Ltd guarantees that all accepted and confirmed deposit-paid bookings will go ahead on the booked date and time, and that we will not initiate cancellations such as but not exclusive to, weather variances (Civil Emergencies notwithstanding). After 30+ years of hosting Paintball game we are adept at working with and around whatever nature delivers within normal(ideal or otherwise), seasonal weather patterns.
Cancellation by Client:
If you cancel your confirmed booking 48 hours or more prior to game day, we will refund your full deposit. (If you’d like to re-book for another date though, we’re happy to hold your deposit in credit towards that new booking)
If you cancel your confirmed booking within 24hours prior to game day a cancellation and administration fee of $5 may be levied against your paid deposit, with the balance being refunded to you.
If you cancel your confirmed booking within 12 hours prior to game day a cancellation and administration fee of$15 may be levied against your paid deposit, with the balance being refunded to you.
If you cancel your game less than 12 hours before game day, or cancel on game day with or without notifying us, a cancellation and administration fee of $65 applies and your deposit is forfeit.
A cancellation is considered to have been made only once you have spoken to us directly or have emailed or texted us and have had a reply back from us. If you are contacting us to advise of a cancellation on a weekend day or on any day outside of office hours, please contact our mobile by direct call or text, to ensure we receive your cancellation notification. We do not recommend you email or leave voice mail messages for cancellations as we may not pick up the message in time.
Note: All Cancellation Terms above refer to periods of time prior to the booked gameday,not to the booked game time.
Note: *Credit Card is defined as the Credit Card or Debit Card or Bartercard used to pay the deposit. All major cards are accepted: including Visa, Mastercard, AmericanExpress, Diners Club, Bartercard New Zealand.
Please contact us if you require any clarification of these Terms & Conditions.
Kyn Jackson, Director
Ace Paintball Ltd
World Challenge Tag Paintball